https://www.alexandraklimova.com/home daily 1.0 2022-06-02 https://www.alexandraklimova.com/home/healthcare monthly 0.5 2022-05-18 https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652393999820-IDROUVC7HDC6PVDG3DHQ/Screen+Shot+2022-05-12+at+6.19.45+PM.png Home - Health https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652874412406-3WEEV7BJOG6SIK2P02AC/Screen+Shot+2022-05-16+at+2.04.48+PM.png Home - Health - From a small-scale prototype… No integration with client APIs Limited use cases https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652874475900-1KCICCIQEGL5W2XN9CZN/Screen+Shot+2022-05-16+at+2.02.34+PM.png Home - Health - Make it stand out …To a full-scale deployment. Full integration with client APIs, and custom middleware layer Comprehensive build-out of exceptions like excluded drugs and prior authorization Options to get pricing for brands and associated generics, equivalent therapeutic alternatives, via home delivery or retail https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652836753240-VTL5WET5CNJPWWOAI081/Screen+Shot+2022-05-17+at+9.18.38+PM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082706368-4NTQGNY0LBQ15T3JGD14/Screen+Shot+2022-06-01+at+7.06.10+AM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082588570-OXCDVSBNJSDMEBCRARO9/Screen+Shot+2022-06-01+at+7.04.27+AM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082629498-ZUK146P4PQXZREVEGL7Y/Screen+Shot+2022-06-01+at+7.05.14+AM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082678552-VTSPA47747Q1PDVW08HY/Screen+Shot+2022-06-01+at+7.05.44+AM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654029973243-1W1EPOFX006LE00MOT5X/Screen+Shot+2022-05-31+at+4.45.14+PM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082485874-92BWBQ0FOHM12LLA2A4K/Screen+Shot+2022-05-31+at+4.27.40+PM.png Home - Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.alexandraklimova.com/home/banking monthly 0.5 2022-06-02 https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082294586-8Y72MO6T5NLPBNADG62W/Screen+Shot+2022-06-01+at+7.17.34+AM.png Home - Banking https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652720637820-7PLBLCUNYM3NUIV5SJIW/Screen+Shot+2022-05-15+at+12.29.18+PM.png Home - Banking Data collection utterances show members calling in asking about their balance: With no additional details specified, With an account type specified With an account nickname specified, With the last 4 digits of the account number specified. Member data analysis showed a wide range in the number of accounts, so not a good experience for all members to play all matching account information. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652654034994-X0SQS7GY5NS2AD9FC1BB/Screen+Shot+2022-05-15+at+6.33.29+PM.png Home - Banking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652654543114-72TYEZCBRCWLLPEQYYXV/Screen+Shot+2022-05-15+at+6.42.03+PM.png Home - Banking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652655677802-0BZ58CTHJ6F9IPTZ29OA/Screen+Shot+2022-05-15+at+7.01.03+PM.png Home - Banking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652659267088-6GBYC4OGPZ8DAVFS5HN0/Screen+Shot+2022-05-15+at+8.00.49+PM.png Home - Banking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654082353358-PC1IS1HRKEH5M1KIKQUY/Screen+Shot+2022-06-01+at+7.11.26+AM.png Home - Banking - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.alexandraklimova.com/home/conversationaltelco monthly 0.5 2022-05-18 https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652403316923-M0XW1UKQNKVY5JEML70N/GenericTelco-PmtFlow.JPG Home - Telco - Advanced conversational technology allows for flexible flows, where users can answer a question in a variety of ways. For example, a payment amount can be specified: as part of a multi-slot intent utterance, as a direct answer to a follow-up question, as a dollars and cents amount, as an opt-into a proactive offer to pay the account balance, as a proportion of the account balance. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652406188230-79FG3OJ4YDQKIJ3WNTLG/Screen+Shot+2022-05-12+at+9.39.18+PM.png Home - Telco https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652406721943-THRFDTMU5CPYNEBXZ4E2/GenericTelco-BuyFlow.JPG Home - Telco - Handing over of the IVR session to the VA, and subsequently to an agent, in-session, allows for sharing of important context for a seamless experience: User profile Authentication tokens Intent Additional entities captured to refine the intent https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652471628194-1ZMQ8A5HALVPU7UNQC50/Screen+Shot+2022-05-13+at+3.53.11+PM.png Home - Telco - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652982580090-OT1XRMQD46DH1L1FN40M/Schema.JPG Home - Telco - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1654518950198-L4FH3GMBK9AHKPIUYTAP/Screen+Shot+2022-06-06+at+8.34.47+AM.png Home - Telco - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652987794470-Z9UMZQRUPBIQR008UGXH/Screen+Shot+2022-05-19+at+3.13.05+PM.png Home - Telco - Make it stand out Forcing select devices to emit sounds or light to help finding or identifying them. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652987891884-LCY7SRYTWPMWOCJL69PG/Screen+Shot+2022-05-19+at+3.12.56+PM.png Home - Telco - Make it stand out Instructing the user to perform specific operations, or to try test task to evaluate if changes took effect. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652987861869-QQ0FJCGECVHV7FEZZZAO/Screen+Shot+2022-05-19+at+3.12.48+PM.png Home - Telco - Make it stand out Remotely sending a variety of signals to connected devices to power-cycle, refresh connections, etc. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652987762620-MQ88JV44WSA60D87398T/Screen+Shot+2022-05-19+at+3.13.14+PM.png Home - Telco - Make it stand out Polling the user’s devices and connection to the network, and remotely changing device settings. https://www.alexandraklimova.com/home/forfun monthly 0.5 2022-05-17 https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652529893247-T6TWOKW7NZ7OAECHL8H3/image-asset.png Home - Just for fun https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652529949738-IWNLHX4XVGC6M80YU5KY/image-asset.png Home - Just for fun https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652544593383-G88I0D87270IAWE3M5HW/Screen+Shot+2022-05-14+at+8.21.27+AM.png Home - Just for fun - IVR and VA designs managed in the same project, with ability to branch where needed. IVR requires the ability to repeat information such as URLs, whereas VA does not. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652544352821-FT3D2YC0YIJVK5FOEKW7/Screen+Shot+2022-05-14+at+8.16.16+AM.png Home - Just for fun - Intents for reserving a table, as well as other related queries such as accessibility, free-from menu options, parking and wine list. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652544886101-PFN87E5HKAPK6EIOYIUG/Screen+Shot+2022-05-14+at+12.14.22+PM.png Home - Just for fun - Multislot flow for reserving a table allows users to provide any amount of information upfront as part of their intent utterance, and for the system to follow up for anything that’s missing. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652544424589-1COMKX4OXI394GEXYA86/Screen+Shot+2022-05-14+at+8.16.56+AM.png Home - Just for fun - Reservation intent with entity annotations for: date, time, number of guests. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652909678639-DTH2HE89P3A1O0TH2X9V/challenge016.png Home - Just for fun - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652792895610-W25YLLYHYEWET378RZGV/Screen+Shot+2022-05-14+at+2.02.52+PM.png Home - Just for fun - Make it stand out Reminder intent with entity annotations for the plant name and the reminder date. Pronoun references allow for intelligent resolution of the last plant discussed in the session. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652792960457-544AW4GJRHC3ZBCIIIXR/Screen+Shot+2022-05-14+at+2.06.09+PM.png Home - Just for fun - Make it stand out For multi-modal interactions, display text and TTS are complementary: text is detailed, and audio is conversational. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652793147320-9JALEB46EV6QMSZ5T7QZ/Screen+Shot+2022-05-14+at+2.12.28+PM.png Home - Just for fun - Make it stand out Integration with mock APIs to dynamically retrieve plant information. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652793014354-AUYZMQBWMPFX05TPYYKE/Screen+Shot+2022-05-14+at+2.08.47+PM.png Home - Just for fun - Make it stand out Multislot flow for scheduling a reminder alows users to provide any amount of information upfront as part of their intent utterance, and for the system to follow up for anything that’s missing. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652793331457-DT5SI6OSK5RPT3JX2RYA/Screen+Shot+2022-05-14+at+2.15.48+PM.png Home - Just for fun - Make it stand out MockLab stub to return dynamic information for each plant. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652792862199-DYAMB881TQPBERICLPGB/Screen+Shot+2022-05-14+at+1.59.17+PM.png Home - Just for fun - Make it stand out Intents prompted for in the challenge, plus own idea of adding a plant to the managed list. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652793181828-K72M5MKJOIKVTJT8DDZ9/Screen+Shot+2022-05-14+at+2.05.46+PM.png Home - Just for fun - Make it stand out Multislot flow for Adding Plants intent. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794400582-SXLE10L89JGJ6CBQBOLY/Screen+Shot+2022-05-14+at+2.23.37+PM.png Home - Just for fun - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794551824-OMAC1UMX42O1V6YY5O1U/Screen+Shot+2022-05-14+at+2.34.04+PM.png Home - Just for fun - Make it stand out Supports 4 types of projects, and a More Info intent for social queries for the assistant to talk about self. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794636108-FVNTQGT3AXCOUQ6MCCCV/Screen+Shot+2022-05-14+at+2.43.06+PM.png Home - Just for fun - Make it stand out Similar to Julian Hansen’s flow, for each project the assistant asks a series of questions to narrow down the most appropriate font for the user and the project. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794564488-2IK5W478YN58735SXNXR/Screen+Shot+2022-05-14+at+2.39.55+PM.png Home - Just for fun - Make it stand out Business card intent with style annotations. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794601280-AGK7WIKDPRDER5DA6F6P/Screen+Shot+2022-05-14+at+2.37.05+PM.png Home - Just for fun - Make it stand out Whimsical responses to “tell me about yourself”-type queries. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794667497-XP9MZ9CSEG4R4F04HWZ6/Screen+Shot+2022-05-14+at+2.45.45+PM.png Home - Just for fun - Make it stand out Interactive buttons allows users to click on pre-defined options in addition to natural-language responses. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1652794698450-TXJWYPCLV6BSPO77YC9T/Screen+Shot+2022-05-14+at+2.49.11+PM.png Home - Just for fun - Make it stand out Clickable links in responses allow users to directly preview the typeface on Google Fonts, and download the font family for free. https://www.alexandraklimova.com/home/other monthly 0.5 2022-05-27 https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1653652912586-EYB7W950YVNGTWS8C394/Screen+Shot+2022-05-27+at+8.41.56+AM.png Home - Other - Make it stand out User journey part 1 The user has a website for their small business. They need to make updates, but have forgotten their password because they don’t log in often. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1653653395103-XW8O2JB5ZIGE20G6YIGJ/Screen+Shot+2022-05-27+at+9.06.18+AM.png Home - Other - Make it stand out User journey part 3 The next day, the call center solution detects low traffic in the tech support queue. To keep the agents fully allocated, it identifies past interactions across all touchpoints that might need a follow-up. There’s an entry for this user’s last call - the IVR applied a fix but they needed to wait to find out if it worked. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1653653199879-S16QX6MYWU1CVW6IQMQ6/Screen+Shot+2022-05-27+at+8.53.21+AM.png Home - Other - Make it stand out User journey part 2 User was able to log in, change their password, and make the updates they needed. The next day, their customers are having trouble reaching the website. User thinks they might have broken something, but don’t know where to start troubleshooting. The IVR can connect to their account and use their description of the problem to look for DNS issues. It explains the problem in a way that’s easy to understand, and suggests a straightforward fix that can be applied without the user’s intervention. https://images.squarespace-cdn.com/content/v1/627d7c37b1cc6d270abd27a0/1653939629807-3IQPTDYAH7HCBTFEZYLN/Screen+Shot+2022-05-30+at+3.39.51+PM.png Home - Other - Make it stand out Whatever it is, the way you tell your story online can make all the difference.